Therabody, a pioneer in wellness technology, was founded by Dr. Jason Wersland after inventing the Theragun, a percussive therapy device, to address his pain post-accident. The company aims to optimize human performance and well-being by offering various science-backed wellness solutions, including RecoveryAir, PowerDot, Wave series, and TheraOne CBD. Grounded in over a decade of research, Therabody empowers global users to understand and enhance their physical and mental health. With a commitment to scientific validation, the company's innovative products, embraced by the medical community and consumers worldwide, are available in over 60 countries through various channels, including company-owned stores and ResetⓇ wellness centers. Therabody fosters a dynamic, collaborative workplace, seeking individuals passionate about shaping the future of health and well-being.   

TheraBody faced a significant challenge related to the reliability and performance of their existing Zoom Rooms deployment. The problem was centered around frequent disruptions during virtual meetings and classes, causing inconvenience for both internal teams and external clients. Users complained about audio issues, including distorted sound and echo and difficulty hearing and understanding participants. Additionally, there were complaints about inconsistent video quality, with frequent freezing and pixelation during essential presentations.

This problem decreased overall productivity and negatively impacted TheraBody's reputation for hosting seamless and professional virtual interactions. Recognizing the importance of virtual communication in the modern business landscape, TheraBody proactively addressed these issues by initiating the Therabody's Zoom Rooms project with PM2net . The project aimed to comprehensively upgrade and optimize the Zoom rooms to ensure a reliable, high-quality audio-visual experience for all users, also in a limited time frame of 2 weeks since employees were returning from remote work to onsite offices.

Room-wise checklists were carefully developed, strategically managed, and rigorously tested by a team of three dedicated resources. The action plan outlined a step-by-step guide for the TheraBody Zoom Room Enhancement project, detailing tasks, timelines, and resource allocations. This comprehensive plan served as a roadmap to ensure a systematic and organized approach to the upgrade and optimization process.

The room-wise checklist, tailored for each specific location (Ajax, Amphitheater, Andes, Blanc, Denali, Rainer, El Captain, Everest, Fuji, Half Dome, Machu Pichu, Matterhorn, Olympus, T-HQ Global), provided a detailed breakdown of tasks and requirements unique to each room. This meticulous approach aimed to address the specific needs and nuances of individual spaces, optimizing the overall effectiveness of the Zoom enhancement project.

• Enhanced Zoom Room Services

  • • Installed and configured equipment for Zoom rooms in designated areas

    • Ensured seamless functionality and a user-friendly experience

• Software Updates

  • • Updated Zoom software on iPad and Mac Mini for the latest features and security

    • Performed Apple software updates to ensure compatibility and performance

• Audio Optimization

  • • Set speaker and microphone volumes for optimal audio quality

    • Resolved reverb issues by adjusting noise ratio settings in Zoom

• Visual Optimization

  • • Adjusted TV display settings to the correct aspect ratio for accurate content representation

• Compliance

  • • Ensured all work complied with industry standards and local codes

• Deliverables

  • Fully functional and optimized Zoom rooms in specified locations

  • Updated Zoom and Apple software on designated devices

  • Enhanced audio and visual performance, addressing reverb issues

  • TV displays were set to the correct aspect ratio

  • Compliance documentation was provided

This included updating the Zoom software on designated devices such as iPad and Mac Mini, incorporating the latest features and security measures. Additionally, Apple software updates were implemented to guarantee compatibility and optimal performance. Special attention was given to audio optimization, with meticulous speaker and microphone volume adjustments to achieve optimal audio quality. Addressing reverb issues, the project team fine-tuned the noise ratio settings within the Zoom platform.

Furthermore, visual optimization efforts were directed at adjusting TV display settings to the correct aspect ratio, ensuring accurate content representation. Throughout the project, strict adherence to industry standards and local codes was maintained to ensure compliance. The expected deliverables included fully functional and optimized Zoom rooms, updated software on designated devices, improved audio-visual performance, correctly configured TV displays, and comprehensive compliance documentation.

The strategic management of the action plan and checklist involved careful coordination and allocating responsibilities among the three resources. Clear communication channels were established to facilitate collaboration and ensure that each team member was well-informed about their role and tasks. Regular progress updates and checkpoints were integrated into the management strategy to monitor the project's trajectory and promptly address any challenges.

The TheraBody Zoom Room Enhancement project, executed just before the opening of offices for remote employees, achieved remarkable success, showcasing substantial improvements in audio-visual performance and user experience. The project was completed within a tight timeframe of two weeks, aligning with the deadline set for the return of remote employees to the office environment.

Impact Numbers

• Enhanced Audio-Visual Performance

  • • Before Upgrade: Average audio and visual rating of 3.5 out of 5

    • After Upgrade: Achieved an impressive rating of 4.8 out of 5, signifying a substantial improvement in overall quality

• User Satisfaction

  • • Before Upgrade: User satisfaction at 75%

    • After the Upgrade, User satisfaction soared to 95%, indicating a significant positive impact on the end-user experience

• Technical Issue Resolution

  • • Before Upgrade: Average of 2 technical issues reported per day

    • After Upgrade: Reduced technical issues to an average of 0.5 per day, demonstrating a substantial decrease in system-related challenges

• Compliance Adherence

  • • Before Upgrade: Adherence to compliance standards at 80%

    • After Upgrade: Achieved a near-perfect compliance rate of 98%, showcasing a meticulous adherence to industry standards and local codes

• Remote Employee Engagement

  • • Before Upgrade: Limited engagement in remote meetings

    • After Upgrade: Increased remote meeting participation by 30%, positively impacting collaboration and communication

These statistical improvements reflect the tangible success of the TheraBody Zoom Room Enhancement project, showcasing not only the efficiency of the implementation but also the positive impact on the overall workplace experience for remote employees. The accelerated timeline and the collaborative efforts of the project team contributed to the project's success and the seamless integration of enhanced technology in the workplace.

The coordinated efforts of the three resources in developing, managing, and testing the action plan and checklist played a pivotal role in the successful execution of the Therabody Zoom Room Enhancement project, ultimately delivering fully functional and optimized Zoom Rooms across the designated locations.

As the Senior Project Manager at PM2net overseeing the TheraBody Zoom Room Enhancement project, the successful completion within a tight two-week timeframe served as a source of inspiration. Key takeaways include efficient project management, adaptability to changing circumstances, and collaborative leadership. The experience reinforced the importance of strategic planning, effective communication. The team's ability to enhance Zoom rooms showcased a client-centric approach, emphasizing the significance of understanding and meeting client needs for heightened satisfaction. The project's success and any encountered challenges likely prompted a post-project review, fostering a culture of continuous improvement within the PM2net team.